Real people, any hour.
No long phone menu. No 3–5 day response time. No inbox blackhole. Call or text and someone who knows your account picks up.
How to get help now.
Call or text
(480) 737-0532 (AZ office) or (619) 320-8096 (SD office).
Email
support@zezepayments.com for anything that isn't urgent. A person replies, not an auto-responder.
Hours: 24/7
Any hour, any day. A terminal down on a Saturday night is exactly what the line is for.
What to have ready.
None of it is required. All of it makes the call shorter.
- 1
Your business name, as it appears on your ZEZE account
- 2
The device you're calling about (the model is on the back or the boot screen)
- 3
The last four digits of your merchant ID, if you have it handy
- 4
A photo of the error or the receipt, if there is one. Text it to us.
Common topics.
Terminal or POS won't connect
Power, Wi-Fi, LTE and re-pairing steps, or a swap if it's the hardware.
Deposits and statements
When money lands, what a line on your statement means.
Chargebacks
What to send, by when, and how we help you answer it.
Dual-pricing signage and receipts
What the sign says, what the receipt shows, and how the terminal is set.
Add a location, device or user
Another terminal, a second store, a new employee login.
PCI questionnaire
We walk you through the yearly questionnaire. No fee for it, ever.
Not a merchant yet?
Send a statement and get real numbers within 24 hours, or start the application and e-sign within 3.